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Refund Policy

Refund and Cancellation Policy

Effective Date: 29-08-2024

At ZAMZAM ABUBUCKER SIDDIK TRADER, customer satisfaction is our utmost priority. We strive to ensure that every purchase meets your expectations. Please review our refund and cancellation policy below:

1. Cancellation of Orders

  • You may cancel your order within 24 hours of placing it. To cancel, contact our customer service team via email or phone with your order details.
  • Orders cannot be canceled once they have been dispatched for delivery.

2. Refund Policy

  • Return Policy:
    We accept returns only for damaged or missing products. To initiate a return, please provide a video recording of the unboxing process, capturing the condition of the package from start to finish. Send the video via WhatsApp to [+917092020209].

  • Refund Process:

    • To request a refund, contact our customer service team with clear photos of the damaged item(s) or evidence of the missing product(s).
    • Approved refunds will be processed within 7-10 business days and issued to the original payment method used for the purchase.

  • Return Instructions:

    • Contact us via email at [zamzamabu01@gmail.com] or WhatsApp at [+917092020209] with your order details and reason for return.
    • Customers are responsible for return shipping costs unless the return is due to damage or missing products.

3. Return of Products

  • Returns are accepted only for:
    • Damaged items.
    • Missing products in the package.
  • Returns must be initiated within seven (7) days of receiving your order.
  • Returned items must be:
    • Unused.
    • In their original packaging.
    • Accompanied by proof of purchase.

4. Non-Returnable Items

For hygiene reasons, the following items are non-returnable:

  • Bra Accessories, Briefs, Boxers, Lingerie Sets, Panties, Garters, Trunks, and Vests.

5. Shipping Costs

  • For Damaged or Missing Products: Shipping costs for returning these items will be covered by Zam Zam Sarees.
  • For Other Returns: Customers are responsible for shipping costs associated with returns for reasons other than damage or missing items.

6. Refusal of Refund

Zam Zam Sarees Madurai, reserves the right to refuse a refund if the returned products do not meet the specified conditions outlined in this policy.

7. Contact Us

For any questions or concerns regarding our refund and cancellation policy, please reach out to:

Zam Zam Sarees
No.141, [South Masi Street], Madurai - [Postal Code: 626001]
Email: [zamzamabu01@gmail.com]
WhatsApp: [+917092020209]
Contact: [+91 7092020209]

By placing an order with Zam Zam Sarees Madurai, you acknowledge that you have read, understood, and agree to abide by the terms of this refund and cancellation policy.

Thank you for choosing Zam Zam Sarees Madurai,!